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Confidence is Contagious: How to Persuade by Just Being Yourself
“Confidence is feeling safe to be yourself.” – Jason Harris, The Soulful Art of Persuasion Confidence is “a belief in oneself”. Confidence is an attitude that motivates action and commands presence. It is the conviction that you possess what it takes to succeed. Confidence is what allows you to get knocked down in life –… Read more
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The Empathy Advantage: Enhancing Stakeholder & Customer Relationships, Part 3
Part 3 of 3: This is Part 3 in this series of blog posts on empathy. Click here to read part 1. Click here to read part 2. In Parts 1 & 2, I covered the importance of listening to and creating connections with our stakeholders and customers to build relationships. In Part 3, I… Read more
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Los Angeles is on Fire. This is (NOT) fine.
Los Angeles is on fire. And I am in the middle of it. Despite being surrounded, I am glad to report that I am safe. Thank you to all of my friends and family who have reached out.❤️ Sadly, the Eaton fire has taken the homes of several co-workers and friends. Be a donor. Help… Read more
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The Empathy Advantage: Enhancing Stakeholder & Customer Relationships, Part 2
Part 2 of 3: This is Part 2 in this series of blog posts on empathy. Click Here to read Part 1 In Part 1, I encouraged being more like a therapist and covered the importance of listening to stakeholders and customers to build relationships. In Part 2, I will address how to build a… Read more
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The Empathy Advantage: Enhancing Stakeholder & Customer Relationships, Part 1
Part 1 of 3: This is Part 1 in this series of blog posts on empathy. Being a designer is being a therapist. “Designers, like therapists, are ‘people of the ear’” (Jeremy Hamann, Design Like a Therapist, 2019). The entire design process is filled with opportunities to listen: user interviews, design critiques, design workshops, usability… Read more
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The Impractical, Nonsensical, and Fantastical Solutioning to JPlers very, very hard year
It’s been a tough year for employees at NASA Jet Propulsion Laboratory. We began 2024 with a layoff of 530 people. Followed by a second round of layoffs in November, and delayed raises for those of us that remain employed, I envision a ridiculous (and awesome) solution for JPLers to win bonuses: All JPLers get… Read more
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Mentoring Sessions Are Now Open on ADPList!
I’ve teamed up with ADPList to provide mentorship opportunities. Use the link below to book a session with me. Looking for Mentorship in Your Career? I’m excited to announce that I’m now mentoring on ADPList, a global platform connecting professionals with mentors. Whether you’re looking to boost your skills, navigate career transitions, or tackle specific… Read more
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Speaker Submissions are now open for Config 2025!
Speaking at Config was definitely the highlight of my year! It was an incredible opportunity to share my knowledge with the community, while also growing professionally by expanding my network and honing my speaking skills. There’s nothing like the energy of exchanging ideas in person with the Config community. Want to take the stage in… Read more
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I got skills to pay the bills
What you got? I got the skills to pay the bills I am often asked, “What are the best skills for a designer?” I fucked around and then I lost my toothI’m telling everybody it’s the goddamn truth Early in my career, I spent a lot of my time learning and being proficient in design… Read more
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Uniqueways Podcast Hosted by Thomas Girard
205 Joyce Croft, Senior Lead Human Centered Designer I was a guest on Uniqueways Podcast hosted by Thomas Girard. It was an absolute honor to be invited and a joy to answer his 20 questions. The links to the podcast are below, followed by the transcript. Apple Podcasts Spotify YouTube Transcript TG: hey hey everyone… Read more