Part 3 of 3: This is Part 3 in this series of blog posts on empathy. Click here to read part 1. Click here to read part 2. In Parts 1 & 2, I covered the importance of listening to and creating connections with our stakeholders and customers to build relationships. In Part 3, I…

Part 2 of 3: This is Part 2 in this series of blog posts on empathy. Click Here to read Part 1 In Part 1, I encouraged being more like a therapist and covered the importance of listening to stakeholders and customers to build relationships. In Part 2, I will address how to build a…

Part 1 of 3: This is Part 1 in this series of blog posts on empathy. Being a designer is being a therapist. “Designers, like therapists, are ‘people of the ear’” (Jeremy Hamann, Design Like a Therapist, 2019). The entire design process is filled with opportunities to listen: user interviews, design critiques, design workshops, usability…